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Shopping Help

🛍️ Shopping Help – 

KVASN Aura

Welcome to KVASN Aura — where purity, freshness, and honest South‑Indian tradition meet a seamless online shopping experience.

If you ever need assistance while browsing, ordering, or tracking your products, this guide will help you every step of the way.

1. Finding the Right Products

  • Browse through our curated categories of premium spices, masalas, RTE/RTC mixes, and dry fruits.
  • Each product page includes freshness details, ingredients, usage tips, and FSSAI‑certified quality information.
  • Use the search bar to quickly find your favourite blends or explore new flavours.

2. Adding Items to Your Cart

  • Choose the quantity you want and click “Add to Cart”.
  • Your cart will update instantly, and you can continue shopping or proceed to checkout at any time.
  • Cart items remain saved for a short period so you can revisit them easily.

3. Fast & Fresh Order Processing

To keep our commitment to freshness,

✔️ Your order will be packed fresh and dispatched within 4–8 business hours.

Once shipped,

✔️ You’ll receive real‑time email, SMS, and WhatsApp updates until delivery.

4. Secure Payments

We support multiple safe payment modes:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets (where applicable)

All payments are processed through secure and verified razorpay gateways.

5. Delivery Information

  • We deliver across India through trusted logistics partners.
  • Delivery times vary by pincode, but we always aim for fast, reliable service.
  • You’ll receive tracking details once your order is dispatched.

6. No Return / No Exchange Policy

For hygiene and purity reasons:

  • We do not accept returns or exchanges on food products.
    However, if you receive a damaged, defective, expired, or wrong item, our support team will help you immediately.

7. Need Help? We're Here.

If you face any issue, reach out anytime:

Grievance Officer & Support

📧 Email: kvasnaura@outlook.com

📱 WhatsApp/Call: 93846 93791

We respond quickly and resolve concerns with care.

8. The KVASN Aura Promise

  • Fresh, hygienic, FSSAI‑certified products
  • Transparent pricing
  • Secure checkouts
  • Friendly customer support
  • Trusted delivery partners